Before OpenTrack:
Hitting the limits of manual tracking

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PBL Global Logistics was growing fast. As customers piled in, they began facing challenges with manual methods of providing their customers with good freight visibility.

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The tedious work of manually visiting ocean and rail carrier websites led to frequent errors and delays. They were dissatisfied with the data they were providing.

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It was hard to consolidate inconsistent data from different sources. Operators had to navigate cumbersome third-party websites just to figure out where their freight was.

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Rail in particular was a black hole. Accurate ETAs were hard to come by.

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Then PBL Global Logistics was referred to OpenTrack.

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With OpenTrack:
Higher efficiency, better performance, happier customers

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OpenTrack integrates live data from all available sources into a single accurate, standardized tracking feed.

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• Ocean carriers
• Terminals
• All class 1 rail carriers plus Railinc
• Drayage carriers
• Satellite GPS providers

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After a quick integration, OpenTrack began feeding reliable, accurate data directly into PBL Global Logistics’ TMS (CargoWise).

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This freed their team from manual data collection and immediately drove down errors and delays. Employees were relieved. Customers were thrilled.

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PBL Global Logistics was now better able to forecast and plan. They improved their delivery performance and cashflow management, putting their business in a better financial position than ever.

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They now received full, consistent data for all shipments. This allowed a single operator to comfortably handle more files. PBL Global Logistics could now expand its business faster than ever before.

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“I use your arrival schedule for our cashflow planning so I know exactly what’s coming in and when.”

Stephen
PBL Global Logistics

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Consistent, accurate rail data

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Rail shipments saw the biggest improvement.

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Before OpenTrack, PBL Global Logistics had to deal with inconsistent access to rail updates. Missed milestones, bad ETAs, and hours wasted on hard-to-use websites.

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With OpenTrack, they now had consistent, accurate rail data.

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Accurate ETAs, a full set of milestones, data from all carriers and data sources — delivered automatically, right to their TMS where they could take action on it.

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Instead of reacting to incidents they missed, they were now anticipating and preventing issues before

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Better customer relationships at scale

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With accurate ETAs, PBL Global Logistics could automate ETA updates to customers. This saved the team even more time.

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Customers received dynamic tracking links, allowing them to track their cargo from start to finish in real-time.

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When delays occurred, OpenTrack enabled them to understand why and communicate promptly with their customer. The customer was less frustrated as a result. Trust and transparency with customers went up.

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“It’s great to let the customer know when something has changed. But to be able to look at what went wrong or to go back to a supplier to figure it out, is helpful.”

David
PBL Global Logistics

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Building PBL Global Logistics’ final mile advantage

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PBL Global Logistics’ final mile operations also benefited from using OpenTrack as the source of truth.

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They shared OpenTrack’s data with their trucking partners, which led to more on-time pickups and deliveries. They could offer more reliable service to their customers.

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Then OpenTrack integrated with PBL Global Logistics’ trucking partners to provide customers real-time visibility into the final mile.

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Continuous improvement and future outlook

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Thanks to its partnership with OpenTrack, PBL Global Logistics is now poised for even more growth due to:

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• Fewer errors and delays
• The ability to comfortably handle more files per operator
• Better customer experience at scale
• Better forecasting and cashflow management

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