Ever wondered how sophisticated digital freight brokers have such great on-time delivery metrics even at massively increasing scale? Time to stop wondering. Here’s the system one freight broker uses to make sure they don’t miss pickups, schedule delivery appointments with minimal back-and-forth, and deliver on time.

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An easier, lower-risk way to manage pickups, appointments, and deliveries

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It started when they were looking for a solution that would cut down on time wasted searching for data they need to make decisions and take action.

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Then they found a way to get accurate, real-time Availability and Last Free Day data piping right into the dashboard they use to manage deliveries.

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How it works

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In OpenTrack, they set up a view that gives them all containers that need to be picked up — sorted by the most immediate Last Free Day at the pickup terminal.

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And the best part? All the data wrangling is fully automated, so their team can focus on what they do best: Interfacing with customers and drayage carriers, and staying ahead of potential incidents.

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Right here in one place, they get a full view of everything they need to set the delivery appointment and communicate it to the carrier:

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• Sales Order Number (synced automatically from their TMS)
• Customer (synced automatically from their TMS)
• Ocean/Rail Carrier
• Complete Availability and Release Data (populated in real-time directly from the terminal, steamship line, and railroad)
• Dispatched Dray Carrier (synced automatically from their TMS)
• Last Free Day (populated in real-time directly from the terminal, steamship line, and railroad)

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With just a spreadsheet, you don’t get real-time data from ocean carriers, rail carriers, and terminals. Plus you have to manually sync data from your TMS (or other source of truth for customer and dray carrier management).

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You can try this in your TMS, but get ready to do an integration. No TMS comes out-of-the-box with real-time, accurate, complete data from ocean carriers, rail carriers, and terminals. That’s the power of OpenTrack.

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