Empty Return Visibility
Empty Return Visibility
Eliminate the headache of managing empty returns
Access return instructions and interchange receipts so you know exactly where to return and when it's done.
Access return instructions and interchange receipts so you know exactly where to return and when it's done.
Automated empty return location instructions
No more manually checking carriers and terminals for shifting policies. OpenTrack aggregates empty return instructions from different facilities—delivering the correct return facility, operating hours, and requirements directly in your workflow.
Low-latency return confirmations from multiple sources
Waiting on ocean carriers for empty return confirmation can take days. OpenTrack combines data from terminals, rail carriers, drayage carriers, and depot websites (ConGlobal, IMC, etc.) to confirm returns faster—so you can close files and get paid sooner.
Return location tailored to your container
Empty return policies vary by container size, type, and region—and they change frequently. OpenTrack applies the correct policy to each container, showing you the specific facility or set of valid return locations.
Proactive alerts to avoid per diem and detention
Get notified when empty return deadlines are approaching. OpenTrack monitors chassis return requirements and LFD dates to help you avoid fees from missed windows or incorrect facilities.
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Empty Return Visibility
What is empty return visibility?
Empty return visibility helps you determine where to return empty containers and confirms when returns are completed. OpenTrack aggregates return instructions from carriers and terminals, tracks return events from multiple sources, and alerts you to upcoming deadlines.
Where does OpenTrack get empty return location instructions?
OpenTrack pulls return instructions from carrier portals (ONE, ZIM, CMA, MSC, Hapag-Lloyd, etc.), terminal websites, and industry databases. We normalize these instructions and apply them to your specific containers based on size, type, and location.
How does OpenTrack confirm empty returns faster than ocean carriers?
Ocean carriers often report empty returns with significant delay. OpenTrack combines data from terminals, rail carriers, drayage carrier integrations, and depot websites to detect returns as they happen—often the same day.
What depot websites does OpenTrack monitor?
OpenTrack monitors major depot operators including ConGlobal, IMC, and others. We're continuously expanding coverage based on customer needs.
Can OpenTrack tell me which depots are valid for returning a specific container?
Yes. OpenTrack interprets carrier empty return policies and shows you the specific facility or set of valid facilities where each container can be returned.
Does empty return visibility integrate with my existing OpenTrack tracking?
Yes. Empty return milestones and instructions appear in the same container timeline as your ocean, terminal, rail, and drayage visibility.
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